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Home > Merchant Policies
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CUSTOMER SERVICE (877) 947-5938
Fax (877) 835-5354
CUSTOMER SERVICE EMAIL
Telephone Ordering Hours: MON-FRI 10:00 A.M. - 5:00 P.M.(Central Standard Time)
MERCHANT POLICIES
ORDERS
Orders may be placed via our toll free order line (877) 947-5938 or by using our secure online shopping cart.
If placing an order via our shopping cart, credit is automatically
reserved on the bankcard given by the customer. Orders are processed and
charges are made to the bankcard within 1-2 business days* following
the order.
Orders are shipped within 24 hours of order processing by our company.
Inquiries concerning your order are answered by contacting Customer Service at (877) 947-5938 or by emailing Customer Service.
Any items not in stock at the time of ordering will not be put on a back-order for future shipment.
If you wish to order an item that is temporarily out of stock you may do so by calling our telephone order line.
Your name will be placed on a waiting list.
Accents of Salado does not guarantee delivery of waiting list items.
*Business Days are Monday-Friday (Holidays, Saturday and Sunday Excluded)
SHIPPING
Accents of Salado ships only to street addresses in the 48 states within the continental United States. Accents of Salado does not ship to Hawaii, to Alaska or to international destinations.
We ship FedEx Ground. We do not ship Express or Overnight.
You should receive your order within 7-10 business days.
ACCENTS OF SALADO is not responsible for service transit time. Transit times are provided by the carrier,
exclude weekends and holidays, and may vary with package destination, particularly during
peak periods.
SHIPPING AND HANDLING RATES
The Shipping and Handling Rate (S & H) is determined by item.
DELIVERY
It is imperative that you give a shipping address where
you or your agent will be present to receive your order. If you are not
present, the shipping agent will leave your package(s) at the doorstep
of the shipping address given. ACCENTS OF SALADO is not responsible for
delivery if you are not present to personally receive your shipment.
BACK ORDERS
You may order an item that is temporarily out of stock by calling (877) 947-5938.
We will ship the item to you when we receive it. Your credit card will be charged on the day that we process your shipment.
SALES TAX
We collect 7.25% Texas sales tax on orders shipped to Texas addresses.
The state of Texas does not require that we collect sales tax on items shipped out of the state of Texas.
RETURNS or SHIPPING DAMAGE CLAIMS
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RETURNING YOUR PURCHASE
Is there a restocking fee?
1. There is no restocking fee on
items purchased at full price.
2. There is a 25% restocking fee applied to clearance/sale items returned.
Will the shipping/insurance costs
be refunded that I paid to
receive the item? No
Does Accents of Salado pay for return shipping/insurance
costs if I am unhappy with my purchase and I choose to return
the merchandise? No
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We gladly refund the purchase price
of any item that you purchased at full price and that you wish to
return because the item in not to your liking. If you purchase an item
at a reduced clearance price and choose to return the sale item a 25%
restocking fee will be deducted from your refund. We do not refund shipping costs that you paid to receive full-price or sale items.
We check each item before we package, box and ship the item. We do not
ship defective merchandise. Most of our products are hand-crafted. They
are constructed by hand and have characteristics common to hand
construction. Our products have hand-painted finishes of a rustic
nature. We make every effort to photograph and fully describe each item
in shape, material, color, style, function and measurement. If you have
questions concerning an item description, please ask these questions
before ordering the item.
We understand that there will be decorating items that you purchase that
do not blend with your decor nor function in the space the way that you
thought that they might. We are designers too and we want you to be
totally pleased with your purchase. However, we do not pay any shipping
or insurance costs for items delivered to you or for items that you
choose to return. You will pay shipping and insurance costs to receive
your purchase and try it in your space and shipping and insurance costs
to return your purchase to us if it is not to your liking.
In order to expedite your return, please follow the following procedures.
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RETURNS/DAMAGE CLAIMS
Inspection of Your Order
You have 2 days to notify us of shipping damage or to request a Return Authorization.
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STEP 1
Please open all boxes immediately and check contents. Accents of Salado must
be notified by email CustomerService@accentsofsalado.com
or telephone (877) 947-5938 within 2 days of you receiving your
purchase of any shipping damage or in the case that you want to return
the item.
In the case of shipping damage, it is imperative that you
re-package the merchandise in its original packing materials to present
to the shipping company claims agent.
In order to expedite your return, please follow this procedure.
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RETURNS/DAMAGE CLAIMS
Contact us via Email or Telephone
to report damage or for a Return Authorization Number.
(877) 947-5938
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STEP 2
Call or email us for a Return Authorization Number within 2 days of you receiving your purchase.
In the case of broken and damaged merchandise, we will advise you as to
the claims procedure used by the carrier that delivered your purchase. CustomerService@accentsofsalado.com
In order to expedite your return, please follow this procedure.
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RETURNS/DAMAGE CLAIMS
Keep All Original Packaging Materials and the Original Box.
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STEP 3
RETURNS - The item must be returned in
its original packaging and in resalable condition. Be sure to repackage
the item securely to avoid shipping damage and a lengthy claims
procedure with the carrier that will delay the crediting to your
account.
DAMAGES - If you receive your purchase and your purchase was damaged in
shipping, be sure to include all broken pieces in their original
position and packaging when you repackage the item. When you notify us,
we will give you information on the claims procedure as directed by the
carrier.
In order to expedite your return, please follow this procedure.
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RETURNS
Write the Return Authorization Number on the Outside of the Box
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STEP 4
Write the Return Authorization Number on the Outside of the Box in Bold and Clearly Visible letters and/or numbers. We do not accept parcels that do not carry a Return Authorization Number on the outside of the box.
In order to expedite your return, please follow this procedure.
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RETURNS
Merchandise must be returned via FedEx (Federal Express) or UPS (United Parcel Service)
Return Address
Accents of Salado
3366 FM2484
Salado, TX 76571
We do not accept returns through the United States Post Office.
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STEP 5
We accept returns by FedEx (Federal Express) and UPS (United Parcel Service) only.
Take your package to the local FedEx or UPS office and you can be assured that your return will be received by us.
Failure to ship your return by FedEx or UPS will result in lengthy delays or denial in processing your return.
We do not receive mail at our physical address in Salado, Texas. The
local post office does not deliver to our shipping warehouse located at
3366 FM2484 Salado, TX 76571 where your return must be sent.
If you send the return through the post office, we will not receive it.
In order to expedite your return, please follow this procedure.
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RETURNS
The return must be received by Accents of Salado within 30 days
of our ship date to you.
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STEP 6
Your return has 30 days from the date that we shipped your purchase to you to arrive at our shipping warehouse location at 3366 FM2484
in Salado, Texas. NO EXCEPTIONS. Items arriving after the 30 day period
will not be accepted by Accents of Salado. FedEx and UPS will be denied
delivery and the carrier may send you notice that delivery was denied.
Your package will then be in the possession of FedEx or UPS.
In order to expedite your return, please follow this procedure.
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RETURNS/DAMAGE CLAIMS
When will Accents of Salado refund the purchase price of my return?
When will Accents of Salado settle my damage claim by a refund or
by sending me replacement merchandise?
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STEP 7
If the ACCENTS OF SALADO RETURN POLICY is
followed in making your return and if the item is received by us in
resalable condition, the purchase price of the item will be refunded to
your credit card within 5 business days (Mon-Fri).
If the item is damaged in shipping, either when we shipped to you or
when you returned the item to us, the purchase price will be credited to
your credit card when the carrier settles the claim. The claim process
may take up to six weeks or more.
Thank you for following the return procedures. In
doing so, you can be assured that your return will be processed
efficiently and in accordance with the Accents of Salado Return Policy
and above described procedures.
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